Shipping policy

Last updated: October 9, 2026

This Shipping Policy applies to retail orders placed through imomasong.com. Shipping options and destinations are limited to those shown at checkout.

Order processing
Orders are usually processed within 1–3 business days after payment is confirmed. Processing may take longer during promotions, holidays, inventory checks, or other unusual conditions. We will contact you if a material delay is expected.

United States shipping
Standard Shipping: US$8, or free on orders of US$70 or more. Estimated delivery is 8–10 days after the order ships.

Express Shipping: US$15. Estimated delivery is 5–7 days after the order ships.

International shipping
International Standard Shipping: US$25. Estimated delivery is 10–14 business days after the order ships.

International Express Shipping: US$60. Estimated delivery is 3–5 business days after the order ships.

International delivery estimates are estimates, not guarantees. Delivery may be affected by customs clearance, weather, carrier disruptions, address issues, local holidays, or other events outside our reasonable control. A tracking number will be provided when available. Some destinations may have shipping restrictions or may not show every shipping option at checkout.

Taxes, duties, and customs (DDU)
International shipping rates do not include destination-country customs duties, import taxes, brokerage fees, disbursement fees, or other clearance charges unless checkout expressly states otherwise. MOMASONG currently uses a Delivered Duty Unpaid (DDU) model for international retail orders and does not collect duties or import taxes at checkout. The customer is the importer of record and is responsible for any charges collected by the carrier or customs authority upon or before delivery, as well as any required tax ID or import information.

Products are manufactured in China, with production based in Dongguan, Guangdong, China. We provide customs information, including product classification and origin, based on the product data available to us. Customs authorities may make their own classification and duty determination, and actual charges may differ by destination, product, value, and applicable law.

Shipping address
Please provide a complete and accurate shipping address, including any required postal code, phone number, and tax or customs information. Contact us as soon as possible if you need to change an address. We cannot guarantee changes after an order enters fulfillment. MOMASONG is not responsible for delays, return costs, or additional charges caused by an incorrect or incomplete address or missing customs information.

Lost, damaged, or missing packages
If tracking shows that a package was delivered but you cannot locate it, please contact the carrier first and email us at momasong@163.com. If your package arrives damaged or you receive the wrong item, contact us within 7 days of delivery and include photos of the packaging and item.

Shipping delays and cancellations
If we learn that an order cannot ship within the advertised time, we will notify you of the delay and any revised shipping estimate. Where required by applicable law, you may cancel the affected order for a prompt refund of amounts paid for unshipped merchandise.

International and OEM/ODM orders
Online checkout provides the international shipping options shown for eligible destinations. OEM/ODM, private-label, personalized, and made-to-order orders may have different shipping methods, customs documents, delivery estimates, and payment terms stated in the written quotation.

Questions
For shipping questions, contact momasong@163.com.