Refund policy

Last updated: October 9, 2026

We want you to be happy with your MOMASONG purchase. If you need to return an eligible item, please contact us before sending it back.

Return window
You may request a return within 30 days after the date your order is delivered.

Return conditions
To be eligible, an item must be unworn, unwashed, unused, in its original condition, with all tags attached and original packaging where applicable. We may refuse returns that show signs of wear, washing, odor, damage, or alteration. Proof of purchase is required.

Non-returnable items
Custom, personalized, OEM, ODM, private-label, or made-to-order products are not eligible for return once production has started, except for verified manufacturing defects or material nonconformity. Final-sale and clearance items, and items that have been worn or washed, are also non-returnable.

How to request a return
Email momasong@163.com with your order number, the item(s) you want to return, and the reason. For damaged, defective, or incorrect items, please include clear photos and contact us within 7 days after delivery. Please do not send items to an address without receiving return instructions from us first.

Return shipping
For a change-of-mind, size, or color return, the customer is responsible for return shipping costs. If we sent an incorrect item or the item arrived damaged or defective, we will provide return instructions and cover reasonable return shipping costs after the claim is verified.

Inspection and refunds
After we receive and inspect the returned item, we will process an approved refund within 7–10 business days. The refund will be sent to the original payment method. Original standard shipping charges are non-refundable for change-of-mind returns. Expedited shipping charges are non-refundable unless the return is due to our error or a verified defect. Your bank or payment provider may require additional time to post the refund.

International duties and import charges
International orders use a Delivered Duty Unpaid (DDU) model unless checkout expressly states otherwise. Customs duties, import taxes, brokerage fees, disbursement fees, and other clearance charges paid by the customer or collected by the carrier or customs authority are generally non-refundable by MOMASONG, except where required by applicable law or where the charge resulted from our verified error.

Order cancellations
You may request cancellation before your order enters fulfillment. If the order has already been shipped or production has started for a custom/OEM order, cancellation may not be available; the applicable return or custom-order terms will apply.

Questions
For return questions, contact momasong@163.com.